Terms of Service

Effective date: 2026-03-01

These Terms of Service (“Terms”) govern your use of the SLA Monitor Slack app and related services (collectively, the “Service”). By installing or using the Service in your Slack workspace, you agree to be bound by these Terms.

1. Service description

SLA Monitor helps you track response-time service level agreements (“SLAs”) in selected Slack channels. The Service monitors messages in channels you configure, determines whether those messages receive a qualifying response within the time you specify, and provides alerts and reports (including Slack DMs, email alerts, webhooks, and in-app lists of failed messages).

2. Eligibility and workspace responsibility

You must have the authority to install and configure the Service in your Slack workspace. By using the Service, you represent and warrant that you have such authority.

You are responsible for:

• Choosing which channels to monitor and setting appropriate SLA values.
• Ensuring that monitoring those channels and processing message data is permitted under your organization’s policies and applicable law.
• Maintaining the accuracy of alert recipients (Slack members, email addresses, webhook URLs) you configure.

3. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorized access to the Service or its underlying systems.
• Reverse engineer, decompile, or otherwise attempt to derive the source code of the Service.
• Abuse alerting features to send spam or other unwanted communications.

4. Third-party services

The Service depends on third-party services, including:

• Slack, as the platform on which the app operates and from which messages and workspace information are obtained.
• Postmark, which is used to send email alerts.
• Webhook destinations you configure (for example, Zapier), which receive alert payloads from the Service.

Your use of these third-party services is subject to their respective terms and privacy policies. We are not responsible for the availability or behavior of third-party services.

5. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect information in connection with the Service.

6. Changes to the Service

We may modify, suspend, or discontinue the Service (in whole or in part) at any time, with or without notice. We will use reasonable efforts to avoid unexpected disruptions, but we do not guarantee availability or uptime.

7. Disclaimer of warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.

We do not warrant that the Service will detect every SLA breach, prevent missed messages, or be error-free or uninterrupted.

8. Limitation of liability

To the maximum extent permitted by law, in no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your use of or inability to use the Service;
• Any conduct or content of any third party related to the Service; or
• Unauthorized access, use, or alteration of your transmissions or content.

To the extent any liability is found, our total aggregate liability arising out of or related to the Service shall not exceed the amount you have paid (if any) for use of the Service in the twelve (12) months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless SLA Monitor and its owners from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your use of the Service or your violation of these Terms.

10. Governing law

These Terms shall be governed by and construed in accordance with the laws applicable in your principal place of business, without regard to conflict of law principles. Any disputes arising out of or relating to these Terms or the Service shall be resolved in the courts having jurisdiction over that location.

11. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Effective date” above. Your continued use of the Service after any changes take effect constitutes your acceptance of the updated Terms.

12. Contact

If you have questions about these Terms, please contact us at support@sla-monitor.com.